What are the Signs that You Should Consider a New IT Service Provider?

If your IT systems are completely or partially managed by an external managed service provider (MSP), then you should see a boost in your company’s performance and a reduction in annual expenses, as compared to statistical data from before. If none of that seems familiar, then that in itself should be the first red flag. We will get into more details next to further clarify the signs that indicate it is truly time to find a new IT service provider.

 

What are the Signs that You Should Consider a New IT Service Provider?

Unsatisfactory, Slow Response

Two of the critical factors that set a reputed and efficient IT Provider aside from an inefficient one are response speed and resolution quality. Response speed is judged on the basis of the following factors:

  • How quickly they respond to client complaints.
  • How quickly they start working on the problem.
  • How much time it takes for them to address the issue.

Resolution quality is dependent on the following aspects:

  • How well they keep clients updated with real-time status notifications regarding their progress with solving the complaints.
  • How effective the solutions implemented by them are in actually solving the issues.

If you find your present IT provider to be slow and dissatisfactory in their response and resolution to IT complaints, you should not be wasting any more time with them.

Reoccurring IT Issues

Reoccurring IT issues indicate that the quality of your managed IT service provider’ complaint resolutions are not up to the mark. They are most likely temporary fixes and more akin to patchwork than actual solutions. However, there is another angle to consider here which is just as important.

It isn’t uncommon to find that a client did not take on board any or all of the essential actions suggested by their IT service provider, after they helped in averting an impending IT disaster. In such cases, the fault lies with management and not the external IT service provider.

On the other hand, if the client did act on the suggestions without result, that is most certainly a sign of incompetency on the IT service provider’s part. Take it as a clear indication that you need better a better MSP.

Lapses in System and Network Monitoring

If your IT service provider is not monitoring your network and system like a cyber hawk 24/7, they will not be able to detect all incoming and internal threats in time. So, how do you know if your MSP’s remote system and network monitoring is lapsing?

They will not know about one or more of the problems currently plaguing your system and network before someone from the company’s end makes an official complaint to inform them about it. It does not work like that anymore because the threats online are just too myriad, constant, and vast for that. Instead, it should be the other way around.

A competent IT MSP will solve most minor issues and start addressing all major issues even before the client realizes they exist. They should be the ones sending alerts, notifications, suggestions, and updates to the client and not the other way around. This would only be possible when your IT provider does not have any lapses in their 24/7 system and network monitoring. If that’s not what you are getting right now, consider changing MSPs.


About The Author

Ibrar Ayyub

I am an experienced technical writer holding a Master's degree in computer science from BZU Multan, Pakistan University. With a background spanning various industries, particularly in home automation and engineering, I have honed my skills in crafting clear and concise content. Proficient in leveraging infographics and diagrams, I strive to simplify complex concepts for readers. My strength lies in thorough research and presenting information in a structured and logical format.

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